Contact Center
Contact Center
Unit Price €25+VAT
In the field of Contact Centers AllNet Solutions has built a unique knowledge and experience. The mix of technical, functional and (project) management experience allows AllNet Solutions able to give your customers the right customer experience. It can involve the entire organization of customer contact environment in terms of processes and technology but also if you have a question on a specific sub AllNet Solutions can provide this.
Obviously, the approach for your organization is always geared with you but the following components are addressed;
Determine business goals and its harmonized customer contact strategy
Translating the customer contact strategy for functional apparatus, the following topics are discussed:
Contact center
- Business telephony
- Inbound ACD
- WFM forecasting and scheduling
- contact and screen recording
- Quality Monitoring
- scorecards and eLearning
To contact our support Call Center please call 22008022 and dial 1 , or call our 24x7 Mobile Number 96380385
- Nicosia Offices: Nicosia : Kikkou 26? , Strovolos , 2062 , Nicosia | P.o.Box 19777 CY-2571 | Tel: 22008022 -Fax:22008033-Mob:99678116
- Limassol Offices: Golgon 37, Lordos Salonika Court , Block A, Shop 17 3026, Limassol Cyprus | Tel: 25001385 -Fax:25001386