About Us
- Home
- About Us
About Us
AllNet Solutions Ltd.
AllNet Solutions has been established in 2015 , with main objective to focus in the Telecommunication area , IP Telephony and Computer Networking . With our qualified and high experienced personnel,with more than 20 years of experience in the Telecoms and Computers area , we are aimed to work with our customers to improve the quality of their customer interaction and thus achieving a better operating results. A better customer experience will lead to customer retention and positive references . In short, it will contribute to a better operating result.
AllNet Solutions has when it comes, to improve customer contact experience . We are specialized in translating customers desire to improve in a practical to-deploy solution . We hereby have the focus on implementing business communication solutions by developing and optimizing business Telephony applications .
After implementing the solution chosen , we are also by the customer side for service after implementation. An experienced support team is available if required for a 24 x 7 support.
All AllNet employees are fully trained and certified by the cooperating manufactures , ensuring the best service quality.
Support
24X7
Tel: 96380385
Why Choose Us
Audio and Video Conferencing Solutions
Goals And Objectives
To deliver market leadership through customer satisfaction, superior value and product excellence.
Goals:
- Innovate and Lead in Technology: Become a market leader in IT and Unified Communications by continuously innovating and adopting the latest technologies.Invest in R&D to develop cutting-edge solutions that meet the evolving needs of businesses.
Enhance Customer Experience:
- Deliver exceptional customer service by providing responsive, personalized support and ensuring high customer satisfaction and loyalty.
- Implement user-friendly platforms and solutions that improve the overall customer experience.Expand Market Reach:Grow the company’s presence in new markets and regions by expanding the customer base and forging strategic partnerships.
- Increase brand visibility through targeted marketing and strong industry presence.
Drive Operational Excellence:
Optimize internal processes to improve efficiency, reduce costs, and enhance service delivery.
Ensure a robust and secure infrastructure that supports high availability and business continuity for clients.
- Foster a Collaborative and Innovative Work Environment:
- Attract, retain, and develop top talent by fostering a culture of collaboration, continuous learning, and innovation.
- Encourage cross-functional teamwork to drive creativity and effective problem-solving.
Objectives:
- Develop New Products and Services:
- Launch at least three new UC solutions or IT services annually to meet the demands of different industry sectors.
- Incorporate customer feedback into the product development process to ensure relevance and value.
Achieve High Customer Satisfaction Metrics:
- Maintain a Net Promoter Score (NPS) of 85 or higher.
- Resolve 95% of customer support issues within the first 24 hours.
Expand Client Portfolio:
- Increase the client base by 25% over the next two years.Secure at least five new strategic partnerships annually to enhance service offerings.
Optimize Infrastructure:
- Reduce operational costs by 15% through process automation and efficiency improvements over the next year.
- Achieve 99.99% uptime for all UC services and IT infrastructure provided to clients.
Cultivate Talent:
- Implement a professional development program that results in a 20% increase in employee skill levels within two years.
- Achieve an employee retention rate of 90% or higher by fostering a positive work environment and growth opportunities.
To contact our support Call Center please call 22008022 and dial 1 , or call our 24x7 Mobile Number 96380385
- Nicosia Offices: Nicosia : Kikkou 26? , Strovolos , 2062 , Nicosia , Cyprus | P.o.Box 19777 CY-2571 | Tel: 22008022 -Fax:22008033
- Limassol Offices: Golgon 37, Lordos Salonika Court , Block A, Shop 17 3026, Limassol Cyprus | Tel: 25001385 -Fax:25001386